Burntide refund policy

The promise in one paragraph

Every Burntide order placed on burntidebites.com is covered for 60 days from the date your parcel is delivered. If Burntide is not right for you within that window, return the bottles from your order, empty or full, and we refund what you paid for the product. Original outbound shipping, where it was charged, is not refunded, and return postage is yours to cover.

Who this covers

This policy applies to orders placed directly on this website and paid for through our checkout. It does not cover Burntide bought from a marketplace listing, an auction site, a reseller or any third party, because we cannot verify those purchases or what is in the bottle. If you bought elsewhere, your refund has to come from that seller.

Starting a return

1. Email [email protected] within 60 days of delivery. Put your order number in the first line and the word refund in the subject.
2. We reply the same business day with a return authorisation number and the warehouse address. Returns sent without that number can take much longer to match to an order.
3. Pack every bottle from the order, write the authorisation number on the outside of the box, and post it back using a tracked service.
4. Once the parcel arrives and is checked, we issue the refund within 5 business days.

How the money comes back

Refunds go to the original payment method. Once we release it, the credit usually posts within 3 to 10 business days depending on your bank, and it may appear as a reversal of the original charge rather than a separate line. If your card has since expired or been replaced, tell us in your return email so we can arrange an alternative.

Partial returns and part used bottles

Bottles do not need to be sealed or full. A part used bottle, or an empty one, is exactly what we expect from someone who gave Burntide a fair trial. What we do need is every bottle from the order, since the refund is calculated on the pack you bought rather than on individual units.

Damaged, missing or wrong orders

If your parcel arrives damaged, is missing bottles or contains the wrong pack, email us with a photo within 14 days of delivery. We will resend the correct order at our expense. You do not need to return a damaged parcel first and you do not need a return authorisation for this type of claim.

Digital guides

The digital guides included with your pack are delivered by email and cannot be returned. Keeping them does not affect your refund, and we do not deduct their advertised value from what we send back.

Repeated returns

The guarantee exists for people deciding whether Burntide suits them. We reserve the right to decline a refund where the same customer has returned multiple orders, or to limit it to one refunded order per household, in cases that are clearly outside the spirit of a trial.

Questions about this policy

Write to [email protected] or call (423) 214-0187, Monday to Friday, 9:00 a.m. to 6:00 p.m. ET. This policy is issued by Halewood Nutrition Group, LLC, 1420 Riverfront Parkway, Suite 210, Chattanooga, TN 37402, and it sits alongside our terms of sale.